When you create an account on Klain.in, we collect information such as your name, email address, and authentication credentials. This information is necessary to provide you with access to our AI chatbot platform.
We automatically collect information about how you interact with our platform, including the websites you submit for chatbot creation, chatbot configurations, API usage, and platform interactions.
When you provide a website URL for chatbot creation, we scrape and index the content from that website. This content is stored in our vector database to power your chatbot's responses.
We use your information to create, maintain, and improve your AI chatbots. This includes scraping websites, indexing content in our Pinecone vector database, and generating AI-powered responses.
We analyze usage patterns to enhance our platform's performance, develop new features, and optimize the chatbot creation process.
We may use your email address to send important updates about your account, service changes, security alerts, and technical notifications.
Your data is stored securely using industry-standard practices. User information is stored in our MongoDB database, while scraped website content is indexed in Pinecone vector databases for efficient retrieval.
We implement appropriate technical and organizational measures to protect your data, including encryption in transit (HTTPS/TLS), secure authentication using JWT tokens, regular security audits, and access controls.
We retain your data for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time.
We use third-party services to operate our platform, including Pinecone for vector database storage, AI model providers for chatbot responses, cloud hosting providers, and authentication services.
We do not sell your personal information to third parties. We only share data with service providers necessary to operate our platform, and they are contractually obligated to protect your information.
You have the right to access your personal information, update or correct your data, delete your account and associated data, export your data, and opt-out of certain data collection practices.
To exercise any of these rights, please contact us through our support channels. We will respond to your request within a reasonable timeframe.
We use cookies and similar tracking technologies to maintain your session, remember your preferences, analyze platform usage, and improve user experience.
You can control cookie settings through your browser preferences. However, disabling cookies may limit certain platform features.
Klain.in is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our platform and updating the 'Last Updated' date.
Your continued use of Klain.in after any changes to this Privacy Policy constitutes your acceptance of the updated terms.
If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@klain.in. We are committed to addressing your concerns and ensuring your privacy is protected.
By using Klain.in, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.